Cancellation & Refund Policy

1. Appointment Cancellation Policy

24-Hour Notice Requirement

We require a minimum of 24 hours advance notice to cancel or reschedule any appointment. This policy allows us to offer your appointment time to other clients who may be waiting for treatment.

How to Cancel or Reschedule

• Call us directly at (416) 487-7188
• Email us at hello@alphalaserbeauty.com
• Use our online booking system if available
• Visit our clinic in person

2. Late Cancellation Fees

Less Than 24 Hours Notice

• Consultations: $50 cancellation fee
• Single treatments: 50% of treatment cost
• Multiple treatments (same day): 50% of total scheduled cost
• Package treatments: One session will be deducted from package

Same-Day Cancellations

• Full treatment cost will be charged
• Package sessions will be forfeited
• Exceptions may be made for medical emergencies with documentation

3. No-Show Policy

Clients who fail to appear for their scheduled appointment without prior notice will be charged the full cost of the reserved services.

Consequences of Multiple No-Shows

• Two no-shows may require prepayment for future appointments
• Three or more no-shows may result in removal from our client roster
• Reinstatement requires payment of all outstanding fees

4. Refund Policy

Single Treatments

• No refunds once treatment has been performed
• Prepaid treatments cancelled with 24+ hours notice: full refund
• Prepaid treatments cancelled with less than 24 hours: subject to cancellation fees

Treatment Packages

• Unused sessions may be refunded on a prorated basis
• Refund calculated at original individual treatment price
• Package discount will be recalculated for used sessions
• Administrative fee may apply to package refunds

Memberships and Gift Certificates

• Gift certificates are non-refundable but transferable
• Membership fees are non-refundable after 7 days of purchase
• Unused membership benefits may be refunded in specific circumstances

5. Medical Contraindications

If medical contraindications are discovered that prevent treatment, full refunds will be provided for:

• Pregnancy discovered after booking laser or injection treatments
• Medical conditions incompatible with planned treatments
• Medication interactions identified during consultation
• Skin conditions that make treatment inadvisable

6. Rescheduling Policy

Free Rescheduling

• 24+ hours notice: no charge
• One free reschedule per appointment (subsequent changes may incur fees)
• Subject to availability

Rescheduling Fees

• Less than 24 hours notice: $25 fee
• Multiple reschedules: $25 fee per additional change
• Same-day rescheduling: $50 fee (subject to availability)

7. Exceptional Circumstances

We understand that emergencies happen. Exceptions to our cancellation policy may be considered for:

• Medical emergencies (documentation required)
• Severe weather conditions
• Unexpected travel restrictions
• Bereavement in immediate family

Each situation will be reviewed on a case-by-case basis, and documentation may be required.

8. Clinic-Initiated Cancellations

If we need to cancel your appointment due to:

• Equipment malfunction
• Staff illness or emergency
• Facility issues
• Severe weather

We will provide as much notice as possible and offer to reschedule at no additional charge. If rescheduling is not possible, full refunds will be provided.

9. Refund Processing

• Refund requests must be made in writing
• Processing time: 5-10 business days
• Refunds will be issued to the original payment method
• Cash payments may be refunded by cheque
• Administrative fees may apply to refund processing

10. Special Promotions and Offers

Special promotional packages and limited-time offers may have different cancellation and refund terms, which will be clearly stated at the time of purchase.

11. Contact Information

For cancellations, rescheduling, or questions about our policies:

12. Policy Updates

This policy may be updated from time to time. Current policies apply to all appointments regardless of when they were booked. We will notify clients of significant policy changes via email and website updates.